Your Privacy, Our Priority

At Ember & Stone Provisions, we understand that trust is forged, much like the perfect char. Your privacy and data security are fundamental to our commitment to exceptional customer service and our passion for the craft.

Our Privacy Commitment

Ember & Stone Provisions is dedicated to protecting your personal information with the utmost care and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data, ensuring full compliance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy was last updated on October 26, 2023.

Should you have any questions or concerns regarding your privacy, please do not hesitate to contact our Privacy Officer at info@emberstoneprovisions.ca or by phone at (905) 555-0182.

Clear, transparent policies ensure you understand exactly how your information is collected, used, and protected.
Full compliance with Canadian PIPEDA privacy legislation across all operations.
Secure data encryption and robust protection technologies safeguard your data.
Limited data collection strictly for legitimate business purposes.
No sharing of your personal data with unauthorized third parties without your explicit consent.

Information Collection & Usage

We collect personal information necessary to deliver our premium products and services, process orders, and enhance your grilling journey. This may include your name, address, email, phone number, and payment information. We only collect information that is relevant and necessary for specified purposes, and we process it based on legal grounds such as your consent or our legitimate business interests.

Information is primarily used to:

Process and fulfill your orders for artisan charcoal, rubs, and toolkits.
Manage your account and provide customer support.
Send you updates on your purchases, promotions, and new recipe releases (if opted in).
Improve our website, product offerings, and customer experience.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You have the ability to manage your cookie preferences through your browser settings. We integrate with trusted third-party services for payment processing and shipping, and data shared with them is strictly limited to the necessary information for service provision, governed by their respective privacy policies.

Data Security & Protection

Ember & Stone Provisions employs robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We utilize industry-standard encryption protocols (SSL/TLS) for data transmission, ensuring that your sensitive information remains secure during online transactions.

Our security measures include:

Access Controls: Strict internal protocols limit access to personal data only to authorized personnel who require it for their duties.
Employee Training: All staff receive regular training on data protection best practices and our privacy policies.
Secure Servers: Our data is stored on secure servers with advanced firewall protection and intrusion detection systems.
Regular Audits: We conduct periodic security audits and vulnerability assessments to proactively identify and address potential risks.

In the unlikely event of a data breach, we have established comprehensive incident response procedures to promptly contain, assess, and notify affected individuals and regulatory authorities in accordance with applicable laws.

Your Privacy Rights

Under Canadian privacy laws, you have specific rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You can request that any inaccurate or incomplete personal information be corrected.
Right to Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
Right to Withdraw Consent: You have the right to withdraw your consent to our processing of your personal information at any time, where processing is based on consent.

To exercise any of these rights, to inquire about your personal data, or to manage your marketing communication preferences (including opting out of promotional emails), please contact us directly using the details provided in the 'Our Privacy Commitment' section above. You can also adjust your cookie settings via your web browser.