Connect With Our Team
Our passionate team of grilling experts at Ember & Stone Provisions is ready to assist you. Whether you have an inquiry about our artisan charcoal, gourmet rubs, or need support for a commercial order, we're here to provide personalized and prompt assistance.
Send Us an Email
For general inquiries, detailed product questions, or partnership proposals, reach out to us via email. We commit to a same-day response for all inquiries received during business hours.
Email Our TeamCall Our Experts
Need immediate assistance or prefer to speak directly with one of our specialists? Call us during our operational hours for sales, support, or urgent order placement.
(905) 555-0182
Mon-Fri, 9:00 AM - 5:00 PM ESTInitiate Live Chat
For quick questions or on-the-spot assistance, our live chat is available during business hours. Connect with a representative now for real-time support.
Chat NowSubmit Inquiry Form
Use our comprehensive online form to submit your inquiry. Select your topic, add details, and attach any relevant files for a streamlined response.
Go to FormConnect on Social
Follow us on our social media channels for the latest products, recipes, and grilling tips. Send us a direct message for quick questions or community engagement.
Send Us A Message
Please fill out the form below with your details and inquiry. Our team will get back to you promptly.
Visit Our Markham Location & Showroom
Experience the quality of Ember & Stone Provisions firsthand. Our Markham facility features a dedicated showroom where you can explore our full range of artisan grilling essentials, from premium charcoal to bespoke toolkits. Meet our team and get expert advice for your next BBQ adventure.
Our Address:
387 Cedarcroft Road, Unit 105
Markham, Ontario, L3R 0S6, Canada
Showroom Hours:
- Monday - Friday: 9:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM (By Appointment Only)
- Sunday: Closed
Specialized Support Services for Every Need
At Ember & Stone Provisions, we understand that different inquiries require specialized attention. Our dedicated teams are equipped to handle your specific needs, ensuring you receive expert guidance and efficient solutions.
Commercial & Wholesale
Are you a restaurant, caterer, or retailer? Our commercial specialists can discuss bulk orders, custom product formulations, and establish a partnership that fuels your business growth.
Product Development & Customization
Looking for bespoke spice blends or unique wood chips for your specific culinary vision? Schedule a consultation with our product development experts to bring your ideas to life.
Media & Press Inquiries
Journalists, bloggers, and media professionals: for press kits, interviews, or brand collaborations, please direct your inquiries to our media relations department.
Our Service Commitment to You
At Ember & Stone Provisions, your satisfaction is our priority. We are committed to providing outstanding customer service with clear communication and efficient support. Here's what you can expect when you connect with us:
Prompt Response Times
We understand your time is valuable. All email inquiries received during business hours (Mon-Fri, 9 AM - 5 PM EST) are guaranteed a response within 24 hours. For urgent commercial needs, please use our dedicated phone line.
Dedicated Specialists
Your inquiry will be routed to the most appropriate specialist, ensuring you receive informed and accurate assistance, whether it's for product selection, order tracking, or technical guidance.
Comprehensive Support
From detailed product usage tips to troubleshooting and custom solutions, our team is equipped to provide end-to-end support for both individual enthusiasts and commercial partners.
Customer Satisfaction Guarantee
We stand behind the quality of our products and services. If you are not completely satisfied, please let us know, and we will work diligently to resolve your concerns to your utmost satisfaction.